Last updated on 18 October 2025

Agreement of Sale

These Terms and Conditions (“Terms”) govern your use of the www.youandoil.co.uk website and the purchase of products from VitalSpur LTD (“VitalSpur”, “we”, “our”, or “us”). By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.

We may update or modify these Terms at any time without prior notice. The most recent version will always be available on this page. Continued use of our website after changes have been posted constitutes your acceptance of the updated Terms.

Placing Orders

All orders placed through www.youandoil.co.uk are subject to confirmation and acceptance by VitalSpur LTD. When you place an order, you will receive an email acknowledging receipt of your order – this email is not an acceptance of your order but a confirmation that we have received it.

Your order is accepted only when you receive a shipping confirmation email from us. We reserve the right to refuse or cancel any order for reasons including suspected fraud, payment issues, stock unavailability, or incorrect pricing.

All prices listed on our website are shown in GBP (£) and include UK VAT where applicable. Prices and availability of products may change without notice. If any price changes after you have placed your order, you will be notified, and you may choose to accept the new price or cancel your order for a full refund.

Payment

We accept payments made securely online using major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other methods listed at checkout. Payment must be received in full before your order is processed and dispatched.

The ownership of goods remains with VitalSpur LTD until full payment, including any applicable shipping charges, has been received. If payment is declined or withdrawn after dispatch, we reserve the right to recover the products or seek reimbursement through legal means.

Order Cancellations

You may cancel your order at any time before it has been dispatched by contacting our Customer Service Team at [email protected]. If your order has already been shipped, it cannot be cancelled, but you may request a return once it arrives, in accordance with our Shipping & Returns Policy.

In rare cases, we may need to cancel an order due to product unavailability, payment verification issues, or suspected fraudulent activity. If this occurs, you will be notified immediately, and any payment received will be refunded in full to your original payment method.

Shipping and Delivery

All orders are shipped from our UK warehouse. Shipping costs are automatically calculated at checkout based on your location and order size. Delivery times vary by destination, and estimated delivery dates are provided during checkout.

We ship worldwide except to the following countries: Yemen, Syria, Iran, United Arab Emirates, Israel, Saudi Arabia, and North Korea. Customers are responsible for providing accurate shipping details. VitalSpur LTD is not liable for delays, lost packages, or additional fees resulting from incorrect or incomplete delivery information.

Once your order has been dispatched, you will receive a confirmation email containing tracking details.

International Deliveries and Customs Duties

For international orders, import duties, customs fees, and local taxes may apply once your parcel reaches the destination country. These charges are determined by local customs authorities and must be paid by the recipient.

VitalSpur LTD has no control over such charges and cannot predict their amount. If you refuse to accept a parcel due to customs fees or taxes, you will be responsible for any return shipping costs and associated fees. Refunds will not be issued for parcels refused or returned due to unpaid customs charges.

Returns and Refunds

We accept returns of unopened and unused products within 15 days from the date of delivery. To initiate a return, please contact our Customer Service Team at [email protected] for approval and return instructions.

Returned items must be in their original condition and packaging. Shipping and handling fees are non-refundable, and customers are responsible for return postage unless the item is faulty or incorrect. Refunds will be issued to the original payment method once the return has been received and inspected.

Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of receiving your order at [email protected], including your order number and clear photos of the issue.

Once verified, we will arrange a replacement or refund, including reasonable return shipping costs if applicable. Please do not dispose of or use the item before contacting us. Any attempt to use or alter the product may be considered acceptance of the goods, and no further claim can be made thereafter.

Product Information and Availability

We make every effort to ensure that all product descriptions, images, and details displayed on our website are accurate and up to date. However, slight variations in colour, texture, or packaging may occur due to manufacturing processes or screen display differences.

All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and issue a full refund or offer an alternative product of equal value, depending on your preference.

Promotions and Discount Codes

From time to time, VitalSpur LTD may offer promotional discounts, coupon codes, or special offers. Each promotion will have its own specific terms and conditions, including eligibility criteria, validity periods, and usage limits.

Discount codes must be entered at checkout and cannot be applied retroactively to previous purchases. Unless stated otherwise, promotions cannot be combined with other offers, and discounts do not apply to shipping costs or gift cards. We reserve the right to modify or withdraw any promotion at any time without prior notice.

Intellectual Property

All content on www.youandoil.co.uk, including text, images, product descriptions, logos, graphics, and website design, is the property of VitalSpur LTD or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this website without prior written permission from VitalSpur LTD. Any unauthorised use of our intellectual property may result in legal action.

Limitation of Liability

While we strive to provide accurate and reliable information on our website, VitalSpur LTD is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

We do not guarantee that the website will always be available, error-free, or secure. To the maximum extent permitted by law, our total liability for any claim arising from your purchase or use of our products shall not exceed the amount paid for the specific product in question. This does not affect your statutory rights under UK consumer law.

Warranties

All products sold by VitalSpur LTD are intended for personal use and are supplied in accordance with UK consumer protection laws. We do not provide any additional warranties beyond those required by law.

If a product is found to be defective due to manufacturing faults, you may be entitled to a replacement or refund in accordance with the Consumer Rights Act 2015. This warranty does not cover damage caused by misuse, improper storage, or failure to follow product instructions.

Privacy and Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR). By using our website or placing an order, you consent to the collection and use of your data as outlined in that policy.

We are committed to safeguarding your personal information and use secure systems to protect your data against unauthorized access, alteration, or disclosure. You can review our full Privacy Policy at www.youandoil.co.uk/privacy-policy.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with your use of this website or your purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force and effect.

Contact Information

If you have any questions about these Terms and Conditions, your order, or our products, please contact our Customer Service Team at [email protected].

VitalSpur LTD is a company registered in England and Wales under company number 16589079.
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

Policy Updates

VitalSpur LTD may revise these Terms and Conditions from time to time to reflect updates in our business practices, legal requirements, or website functionality. Any changes will take effect immediately upon being published on this page.

We encourage customers to review this document regularly to stay informed about the terms that apply to their purchases and website use. Continued use of our website after any updates constitutes acceptance of the revised Terms.