Last updated on 18 October 2025

VitalSpur LTD (“VitalSpur”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the terms described in this Policy. We may update this Policy periodically, and the latest version will always be available on this page.

Use of Site

You may use this website to learn about our products, access information provided by VitalSpur, and make purchases through our online store. This website is intended for adults. If you are under 18 years of age or do not have the legal capacity to enter into binding agreements, please do not use this website. We do not knowingly collect personal information from individuals under the age of 18.

Information We Collect

We collect information that helps us provide and improve our services, including your name, email address, phone number, billing and shipping address, and payment details when you make a purchase. We also collect information you provide when contacting us, subscribing to our newsletter, or filling out forms on our website. Additionally, we automatically collect certain technical data, such as your IP address, browser type, device information, and pages visited, to help us understand how visitors use our site and to enhance your shopping experience.

How We Use Your Information

We use the information we collect to process and deliver your orders, provide customer support, and improve your overall experience with VitalSpur. Your information also allows us to communicate with you about your purchases, send updates, special offers, or marketing messages if you have opted in. We may use browsing and purchase data to analyse website performance and enhance our products and services. You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in our messages or contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and remember your preferences. A cookie is a small text file stored on your device that helps us recognise your browser and understand how you interact with our site. Cookies enable features such as keeping items in your shopping cart or remembering your login details. You can manage or disable cookies in your browser settings, but please note that some website features may not function properly without them.

Sharing and Disclosure of Information

VitalSpur does not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who help us operate our business – for example, payment processors, shipping companies, marketing platforms, and IT service providers. These partners are only given the information necessary to perform their functions and are required to protect your data in accordance with applicable laws, including the UK GDPR. We may also share information when required by law, to protect our legal rights, or in connection with a business transfer such as a merger or acquisition.

Data Security

We take the protection of your personal information seriously. Our website uses secure technologies, including SSL (Secure Socket Layer) encryption, to protect data transmitted between your browser and our servers. We also maintain appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, alteration, or misuse. While no system can be completely secure, we continually review and enhance our security practices to ensure your data is handled safely and responsibly.

Data Storage and International Transfers

All personal information you provide to us is stored securely within the United Kingdom or the European Economic Area (EEA). However, in some cases, your data may be transferred to and processed in countries outside the UK or EEA where data protection laws may differ. When we transfer data internationally, we ensure appropriate safeguards are in place – such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) – to protect your personal information and maintain your rights.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to access, correct, update, or delete your personal data at any time. You also have the right to object to or restrict certain types of processing, and to withdraw your consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy – such as processing orders, complying with legal obligations, resolving disputes, and maintaining accurate financial records. When your information is no longer needed, we securely delete or anonymize it. Some data may be retained for longer periods if required by law, regulation, or legitimate business needs, such as fraud prevention or accounting requirements.

Third-Party Links

Our website may contain links to other websites operated by third parties. Please note that we are not responsible for the privacy practices, security, or content of those external sites. When you follow a link to another website, their own privacy policy will apply. We recommend reviewing the privacy policies of any external sites you visit before providing any personal information.

Contact and Complaints

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at [email protected]. We will review and respond to your inquiry as soon as possible. If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO), the UK’s data protection authority, for further assistance.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or data protection practices. Any updates will be posted on this page with the revised date indicated at the top. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Continued use of our website after any changes means you accept the updated terms.

Company Information

This website is operated by VitalSpur LTD, a company registered in England and Wales under company number 16589079.
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

If you have any questions regarding this Privacy Policy or the way we process your data, please contact us at [email protected].
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