Last updated on 18 October 2025

Where Does VitalSpur Ship?

VitalSpur LTD ships orders from the United Kingdom to customers worldwide, except for the following countries: Yemen, Syria, Iran, United Arab Emirates, Israel, Saudi Arabia, and North Korea. Please note that certain carriers may not deliver to PO Boxes in some regions.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your delivery location and the total weight or value of your order. The exact shipping fee will be displayed in your shopping cart before you complete your purchase.

All orders are shipped from the United Kingdom. Delivery times and costs may vary depending on the destination country and chosen shipping method. Free shipping may be offered during promotional periods or for orders above a specified value, which will be clearly indicated on our website.

International Shipping and Customs

Please note that international orders may be subject to import duties, customs fees, or local taxes once the shipment reaches the destination country. These charges are determined by your local customs authority and must be paid by the recipient of the parcel.

VitalSpur LTD has no control over these fees and cannot estimate their amount, as customs regulations vary by country. If you refuse to accept a parcel due to import duties or taxes, you will be responsible for any return shipping costs and associated fees. We are unable to issue refunds for orders that are not accepted or cleared through customs.

Order Processing and Delivery

All orders are processed within 1–3 business days after payment is received. Once your order has been dispatched, you will receive a confirmation email with tracking details. Delivery times vary depending on your location and selected shipping method.

While we work with trusted international couriers, delivery delays may occasionally occur due to customs clearance, public holidays, or other factors beyond our control. VitalSpur LTD is not responsible for any delays once a parcel has been handed over to the courier.

Returns and Refunds

We accept returns of unopened and unused products within 15 days from the delivery date. To initiate a return, please contact our Customer Service Team at [email protected] for return instructions and approval before sending any items back.

Once your return is received and inspected, we will process your refund for the value of the returned products, excluding shipping fees. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider’s processing time.

Return Conditions

Returned items must be in their original condition, unopened, unused, and in their original packaging. We cannot accept returns for items that have been opened, used, or damaged after delivery.

Shipping and handling costs are non-refundable, and customers are responsible for return shipping fees unless the item is confirmed to be faulty or incorrectly sent. We recommend using a tracked and insured delivery service for all returns, as VitalSpur LTD is not responsible for lost or undelivered return parcels.

Faulty or Incorrect Items

If you receive an incorrect or faulty item, please contact us within 48 hours of delivery at [email protected], including your order number and photos of the issue. Do not dispose of or use the item before contacting us.

If the claim is approved, we will arrange a replacement or refund, including reasonable return shipping costs. Any attempt to use or alter the incorrect or faulty product may be considered acceptance of the item, and no further claim can be made thereafter.

Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns or exchanges on opened skincare or personal care products, unless they are faulty or damaged upon arrival.

Free gifts, promotional items, or products purchased from third-party retailers are also not eligible for return or refund. Only items purchased directly from www.youandoil.co.uk are covered under this Return Policy.

Return Shipping Costs

Unless otherwise agreed or in cases where the product is confirmed to be faulty, return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service to ensure safe and verifiable return of goods.

If your order originally qualified for free shipping, and you return part or all of it, the actual shipping cost incurred by VitalSpur LTD will be deducted from your refund.

Processing Time for Returns

Once we receive your returned items, please allow up to 10 business days for inspection and processing. After your return has been approved, we will issue a refund to your original payment method.

Please note that your bank or payment provider may take an additional 3–5 business days to display the refund in your account. VitalSpur LTD cannot expedite this process or influence payment provider timelines.

Purchases from Retail Partners

If you purchased VitalSpur products through one of our authorised retail partners or online marketplaces, please contact that retailer directly regarding their return or refund policy.

This Shipping & Returns Policy applies only to purchases made directly through www.youandoil.co.uk or official VitalSpur-operated online stores.

Contact Information

If you have any questions about shipping, delivery times, returns, or refunds, please contact our Customer Service Team at [email protected]. We aim to respond to all inquiries within 2–3 business days.

By placing an order through www.youandoil.co.uk, you agree to the terms outlined in this Shipping & Returns Policy.

Policy Updates

VitalSpur LTD may update this Shipping & Returns Policy from time to time to reflect changes in our business operations, logistics partners, or legal requirements. Any updates will be published on this page with the revised date indicated at the top.

We encourage customers to review this Policy periodically to stay informed about how we manage shipping, returns, and refunds. Continued use of our website after any updates constitutes acceptance of the revised terms.

Company Information

This website and all related sales operations are managed by VitalSpur LTD, a company registered in England and Wales under company number 16589079.
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

For any inquiries related to this policy or your order, please contact us at [email protected].